Refund & Return Policy

Because most of our products are made to order with custom branding, printing, or engraving, customized items are generally not eligible for return or refund once production has begun, except in cases of defect or error on our part.

If your order arrives damaged, defective, or different from what was confirmed, please contact us within [Insert number] days of receiving your order with photos and your order details. We will review and offer a replacement, correction, or refund as appropriate.

Orders may be cancelled before production begins. Once production has started, cancellation may not be possible or may be subject to a partial charge for work already completed. [Insert your specific cancellation terms]

For any non-customized, stock items, returns may be accepted within [Insert number] days of delivery, provided the item is unused and in its original condition. [Adjust or remove this section if all products are made to order]

Email us at inkxcreativesae@gmail.com with your order details and a description (and photos, if relevant) of the issue. We’ll get back to you with next steps.