Refund & Return Policy

Because most of our products are made to order with custom branding, printing, or engraving, customized items are not eligible for return or refund once production has begun, except in cases of defect or error on our part.

If your order arrives damaged, defective, or different from what was confirmed, please contact us within 3 days of receiving it, with photos and your order details. We will review the issue and offer a replacement, correction, or refund as appropriate.

Orders can be cancelled before production begins. Once production has started, an order cannot be cancelled.

Items supplied without any branding or customization may be returned within 7 days of delivery, provided they are unused and in their original condition and packaging. Please contact us first to arrange the return.

Email us at hello@inkxcreativesae.com with your order details and a description (and photos, if relevant) of the issue. We’ll get back to you with next steps.